Empathy and Care

“Could a greater miracle take place than for us to look through each other’s eyes for an instant” –  Henry David Thoreau.

As a financial adviser I’ve found myself processing more and more claims for younger clients. Too many people still hold to the mindset that tragedy wont affect them until they’re older so they delay getting income protection or insurance.

Unfortunately, when difficulty does arise they find themselves in more trouble than they would have been in if they were better prepared.

Recently, I received a phone call about one of my younger clients. At only 40 years-of-age this single father of three had suffered a massive and unexpected heart attack.

While he had, regrettably, declined income protection he had applied for Trauma cover. The cover provided him with a large lump sum to assist him financially in the short term as he will now not be able to return to work as a carpenter.

This man’s situation put me in mind of a YouTube video I’d recently seen. The video addresses “empathy around patient care,” it reminds me that you really don’t know what the people around you are going through.

Whether you’re on a bus, or having dinner at restaurant, there’s no way of knowing what the person sitting next to you or the people at the next table are going through. Be it happy or sad, good or bad, everybody has their own story to tell.




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